Options. I keep getting the message seen in the attached picture. Options. Find out how to use Child Safe, which helps Virgin Media broadband customers to protect. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. 1/help for specific device where Web Safe is not working. I've accessed websafe before but now when I select 'manage. icon on the upper-left edge of your screen. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 8. You’ll find these details on your bill or welcome email. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. com). 9. Switched On Families Swap and share practical advice with other parents cancel. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. It only appears when using Microsoft Edge as the browser. Open a Web browser (e. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. The Gamer Lounge. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. If your site is blocked by a majority of ISPs, it may be that there is a. VPNs we tested to unblock various forbidden resources. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. on 23-05-2023 15:19. I have the same problem as well, I have just checked my online security controls and it's all turned off. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virus Safe - Enabled. Click: My Apps. Networking and WiFi. 1/help for specific device where Web Safe is not working. Look out! Virus Safe has blocked this site. Hi. Access your bills, diagnose faults and manage your package. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Options. 9. Learn how you can change Web Safe settings to turn Child Safe off. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Joining in. "Sorry the changes you made were not saved, please try again". Mark as New; Bookmark this message; Subscribe to this message. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. Welcome to the community and thanks for taking the time to post your issue on the forums. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. 88K views 5 years ago. 48. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. If you changed the computer's network settings to use any Public DNS does that re-gain access. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Virgin Media Web Safe Log in to your My Virgin Media account. Then follow the instructions on screen to finish your set up. Contact the site operator for further help. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Child Safe is a known source of many problems. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Forum; Apps. When accessing a page I am advised "You can easily change your Web Safe settings at any time. My Virgin Media App. A quick look at this handy picture should help you find the best location. 168. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 1. Networking and WiFi. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setAt Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Following the above link still takes me to the new GUI. Manage Your Account. Login in the the Virgin Media online account and try the to enable websafe. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Pick a category to get started. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 8. You’ll pay nothing for 3 months (with no payment details. Faced. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. I keep getting the message seen in the attached picture. This video is about how to use any website that has been blocked by Virgin Media. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Once logged in, select ‘My apps’ tab’. We would like to show you a description here but the site won’t allow us. Welcome to the community and thanks for taking the time to post your issue on the forums. To recover your email address we need your account number, area reference and date of birth. com IMAP Server. I am trying to turn on the web safe settings but it's not working. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find out if you're getting the superfast or ultrafast fibre Virgin, Sky, BT, EE, PlusNet and TalkTalk and other providers promise on. 2. Stream from Virgin Media. 993. 159. The number 08000529429 is a Virgin Media number, and will direct you to a support agent who will be able to assist, and. 1. . From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi Welcome to the community. . The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. Login to the Virgin Media online account and check the Web Safe settings. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. 🙂 I'm sorry to hear that you're still experiencing this issue. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. You can change this by clicking on the toggle to switch on or off when needed. Bypass Child Safe & Virus Safe. 6 - 6. ' The child safe settings are on and correctly configured. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. For Android: Settings >> Connections >> More connection settings >> Private DNS. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. 88K views 5 years ago. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". This has been the case for a few weeks and I have been unable to access websafe settings. . Virgin is still working on a more flexible system. IPCONFIG reports DNS servers as 194. It's says page isn't available. 168. 8. Manage Your Account. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Virgin Media and you have confirmed Child Safe is on. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Like a lot of people here it seems. Virgin Media and you have confirmed Child Safe is on. Press and hold the WPS button on the larger Wifi Booster forWe would like to show you a description here but the site won’t allow us. Billing and payments. VirginMedia. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Manual configuration settings for email. It's been like this since the account was prov. Search. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. You can find out more FAQs about Web Safe here. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Have being trying a few times over past couple of weeks and just get same message. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Go to Account settings, then Account details. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Select the correct HDMI input for your box. Turn off all Spam filtering. VPN operates fine for use with : Virus Safe : Enabled. Log in to your Virgin Media account using your email address and password. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Options. Virgin Media; My Virgin Media; Shop;. Click on Manage Web Safe. on 02-09-2023 18:58. You’ll be able to block groups of sites by category, configure blocking for specific. Customer since 1993. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Once logged in you will see 2 filters; Virus Safe and Child Safe. ExpressVPN. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Also check the. Any website unsuitable for children is blocked by default. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. But everyone I try, it says oops page is broken. Click on Plan and device. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Type of information. Childsafe off but still blocking sites. My Virgin Media makes managing your account easier with all your information in one place. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. on 27-08-2023 09:39. 0 Kudos. Thanks for the reply @jasoncartwright on the forums. View Apps > Web Safe > manage your Web Safe settings - takes. Stay safe online. imap. Also check the dns settings of your vpn while you're there. These changes affect all Virgin Media email addresses ending in the. com). Virgin Media. Set up a guest network. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 220. - 5157648. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Click the big on/off icon to connect. For best. Some help would be greatly appreci. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Use a free web proxy and enter Use the Get Magnet Link site. A new secure password will be generated for you. Where you put your Hub can sometimes affect its wireless performance. Working hard to help connect the nation, shop our offers and order online. Options. I will be able to assist and get this changed for you. 0 Kudos Reply. For best protection, we recommend using Virgin Media Internet Security and Web Safe. IMAP Security. I am also experiencing the same issue. It's never been easier to use your Virgin TV thanks to our help guides. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. desktop. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Virgin Phone Switchover. 159. Re: Manage Websafe settings. Hey @DavidCalla,. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. We recommend keeping Virus Safe on. VPN Apps for all devices and unlimited simultaneous connections. To check this, go to iOS settings > Local network > ON’. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. 123. . There's no firewall settings that I can see, and one time I got to see a page saying. We give all our customers a complete, market leading security package called Virgin Media. Joining in. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. I have 3 devices. Options. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. Manage Your Account. com. Just sign into My Virgin Media and. 168. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. Child safe is stuck off on my account despite it looking like it's active on my settings page. I know for a fact there is a problem with the provider and not my laptop. AtlasVPN: A fast and secure VPN that is great for streaming. Any website unsuitable for children is blocked by default. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. For best protection, we recommend using Virgin Media Internet Security and Web Safe. e. 8. Hi 20220328, Thanks for your post and welcome to the forums. My Virgin Media App. Home Phone. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Just sign in to My Virgin Media and change your settings. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. Select the SPAM setting you’d like to use: Reject All Spam messages. 0. Main Menu; Go to virginmedia. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Find. Networking and WiFi. Doesn't work in Igconito, Chrome Browser, Edge or Safari. . 65% of young people aged 11-16 are in favour of the. Welcome to Virgin Media’s help and support page. My Virgin Media App. I tried to check the AS name as advised on the forum , here is what I found. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. I have been trying for a couple days to change the websafe settings on my account, but am unable to. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Your account. Go to Account settings, then Account details b. com Address: 185. More about Virgin Internet Security. If your site is blocked by a majority of ISPs, it may be that there is a. Click Apply. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Having the same problem on multiple devices. Hey @DavidCalla,. 0 Kudos. A new secure password will be generated for. I have the same problem as well, I have just checked my online security controls and it's all turned off. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. Parental controls block websites and applications that you think are unsuitable for your child. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. When I go to the Web - 5155296. Switched On Families. Doesn't seem to make a difference. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Options. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Thanks for your response. These are two settings – Virus Safe and Child Safe. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. Child Safe is a known source of many problems. 4. Anyway, I recently moved house (August) and kept the same package. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. You’ll then be able to use your same old phone to make. web safe 0 An Unexpected Error has occurred. Have you retried? You could try changing the DNS server on your PC to Google (8. Re: Websafe settings no longer having effect. 168. See. Adjust the settings according to the level of protection you want. Hi there, thank you all for your help. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Learn more. g. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. resolved IP Address is 185. 8. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. . Access your bills, diagnose faults and manage your package. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 159. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Virgin Media and O2 ; Keeping children safe online ;For best protection, we recommend using Virgin Media Internet Security and Web Safe. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. To get around this, you need to turn Web Safe off. pc. Stream from Virgin Media. . pc. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is a genuine correspondence from ourselves. POP3 Settings. 140 and not, the expected, 81. I can not access the Manage your websafe settings via my app or via my pc. What is the website,. I’ve tried the manual DNS trick but that didn’t work. OpenDNS provide instructions here :. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Hoping someone can help. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI tried the usual fixes for this when searching this forum/youtube but nothing helps. Child Safe - Disabled. Options. 🙂 I'm sorry to hear that you're still experiencing this issue. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Have you tried to access the settngs via the method that 用心棒. 0 you will need to use 192. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. I have found myself blocked from accessing certain websites by 'child safe' and 'Web Safe' which I did not ask to be activated on my account. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Select Help & Settings. To get the password, follow these steps: a. If it’s not a technical issue you need help with then we’re here to support you on. Learn how you. com 9. on 15-04-2023 15:47. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Options. org. If you want to know more, the updated sections are 6. Hi , Thank you for coming back to us about this ongoing issue. Virgin Media; My Virgin Media; Shop;. I have tried incognito, resetting cache, and downloading a vpn - all have failed. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. Changing DNS on your device is the best option VM have other DNS 194. Virgin Media; My Virgin Media; Shop;. WiFi Max. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. I can't change websafe settings. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. The message you get from the pc isthat "something has gone wrong on our side. 168. net [129. Best done from a wired connection. My Virgin Media App.